Promotional codes
Discount vouchers are valid only if the specific conditions of the offer to which they are associated are met.
Once you have completed your order, vouchers cannot be applied retroactively. This means that you will not be able to redeem the voucher after you have completed your purchase, so it is essential that you enter it correctly during the checkout process.
Discount coupons cannot be combined with other promotions, discounts or special offers. If your shopping cart includes several discounts, the one that offers you the greatest benefit will be automatically applied. This way, you will always get the biggest possible savings on your purchase.
Sending
Yes, we ship to several countries. For more information on international shipping costs and times, please visit our shipping policy.
- Domestic orders: Orders placed before 14:00 will be delivered the next working day. If you place your order between Thursday at 14:00 and Sunday at 13:30, you will receive it on Monday or the next working day.
- International orders: Delivery times vary by destination. See our shipping policy for details.
Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.
Returns
You must visit our returns page and follow the instructions. You will need your tracking number. Make sure the product is in perfect condition and in its original packaging.
Currently, we only offer a return and refund option. If you would like a different product, you can make a new purchase.
The perfume must be in perfect condition, with no signs of use, and must be returned in its original packaging. A sample of the perfume ordered will be sent to you for testing before opening.
You have up to 14 days from the date of receipt of the product to request a return.
No. The shipping costs of the initial order are final and will not be refunded.
We do not accept returns on packs and accessories.
